Frequently asked questions
Do you take custom orders?
Some customisation can be made to our current designs - get in touch if you have specific preferences!
How do I measure my dogs neck size?
Measure your dogs neck at the level their collar would usually sit tight to their fur with a flat tape. You can also take the measurement with a piece of string or ribbon and then measure the length of that. If you leave a note of this measurement with your order, I can create a perfect fit collar! I account for comfort space, so no need to add this to your measurement!
Please do not take the measurement from their current collar as errors can be made - there are so many different style of collars - it is safest just to measure their neck and get a perfect fit.
How long will my order take?
* DUE TO THE ONGOING GLOBAL PANDEMIC, SHIPPING TIMES MAY BE LONGER - EVEN IN THE U.K*
* ORDERS ARE CURRENTLY TAKING UP TO 4 WEEKS TO DISPATCH DUE TO A HIGH VOLUME*
I try to get all orders dispatched within 7-10 working days of ordering - some of the smaller items will likely be quicker and the more elaborate items may take longer. We are not a 'fast' shop with rapid turn around times, but each item is made with the utmost care and you will be getting something really special for your best friend. I will always try and accomodate deadlines & requirements if I can - just get in touch.
Shipping times can vary for international orders, but tracking will be available to check the progress of your package. Sometimes hold ups can be found at customs registration in various countries, which is out of my hands. I can give shipping estimates, but they are not set in stone. U.K orders usually take 1 working day to arrive once dispatched.
If you are concerned with your order progession at any time, just get in touch via the contact form and I can give you an update!
Wholesale?
Please contact us at brambleandfriends@gmail.com to discuss our wholesale options!
