SHIPPING POLICY
  • All of our products are handmade to order and some will take longer than others.  We are currently going through a very busy period after the recent launch (yay!) - so please note order may take up to 4 weeks to dispatch.  Everything is made from scratch by myself and I put much love and care into every item ordered.  If you need your order by a certain date - please get in touch!  I will always accommodate if I can!

  • Hand painted sets and dyed rope leads may take longer during busy periods as these are made over a few days, allowing for drying time.  Please allow up to 4 weeks for these products.

  • If you require your order for a specific date - please get in touch - we will always try and accommodate!

  • Shipping in the UK is by 1st class Royal Mail - standard £4.00.  

  • International shipping is charged at £12.00 which is a fully tracked service. I do not send international items by economy post due insurance cover. International shipping time periods may vary - please contact us for an estimate. 

  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the customer and vary from country to country. Contact your local customs office for details.

RETURN POLICY
  • I will accept returns and exchanges with no questions asked, as long as the items can be returned in an unused perfect condition within 14 days of receipt.  Please get in touch with your order number at brambleandfriends@gmail.com to discuss your return.

  • Return address is 29 Ferryhill Place, Aberdeen. AB11 7SE. U.K.

  • The customer is responsible for the return postage.  Please note as items are made to order, postage will not be reimbursed on returned items.

  • If items are found to be faulty or there has been an error on my part, postage will be covered & reimbursed.

PAYMENT METHOD

We accept all major credit and debit cards as well as Paypal.

WHOLESALE INQUIRIES

Unfortunately, I am currently unable to take on new wholesale stockists currently due to customer order demand and having a busy family life.  I hope to be able to accommodate wholesale again in the future - Tamsyn

© 2021 by Bramble and Friends

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