© 2018 by Bramble and Friends

SHIPPING POLICY
  • All of our products are handmade to order and some will take longer than others.  I try to get orders dispatched within 10 working days from ordering.  Luxury painted sets may take longer during busy periods as these are made over a few days allowing for drying times.  If you require your order for a specific date - please get in touch - we will always try and accommodate!

  • Shipping in the UK is by 1st class Royal Mail - standard £3.45 or recorded £4.45  

  • International shipping is charged at £9.00 which is a fully tracked service. I do not send international items by economy post due insurance cover. International shipping time periods may vary - please contact us for an estimate. 

  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the customer and vary from country to country. Contact your local customs office for details.

RETURN POLICY
  • I will accept returns and exchanges with no questions asked, as long as the items can be returned in an unused perfect condition within 14 days of receipt.  Please get in touch with your order number at brambleandfriends@gmail.com to discuss your return.

  • Return address is Cranhill Steading, Banchory Devenick, Aberdeen. AB12 5XR. U.K.

  • The customer is responsible for the return postage Please note, postage will not be reimbursed on returned items.

  • If items are found to be faulty or there has been an error on my part, postage will be covered.

PAYMENT METHOD

We accept all major credit and debit cards as well as Paypal.

WHOLESALE INQUIRIES

Unfortunately, I am currently unable to take on new wholesale stockists due to customer order demand and being the sole maker behind Bramble and Friends.  I hope to be able to accommodate wholesale again in the future - Tamsyn

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